So what’s the connection to business? For you to succeed in your role, to be a difference maker to your colleagues and to your clients, you have to believe. Yes, you must have a baseline of technical skill and proficiency that’s laid down through years of education and training, but for the next presentation, for this sales pitch, for this budget defense, put in the work and then believe in yourself and the capabilities of your team. Have their backs so they have yours. Timidity and self-doubt at both the individual and team levels represent the fast-pass to mediocrity and disappointment.

The global banking system thrives because of the unwritten social contract that exists between banks, their investors, and clients (individuals, businesses, and institutions). The banking system relies on the willingness of its customers to understand that loans (assets) are supported by deposits (liabilities) and that the predictability and reliability of the relationship between assets and liabilities is what keeps the doors of the bank open. Said differently, the entire system relies on investor and depositor confidence.