This week, we’re going to continue the discussion on the cultural impact of return-to-office policies and their impact on employee engagement by looking at the other side of the coin—the actions of employees. When talking about organizational culture and employee engagement, it’s critical to recognize that employee engagement is a two-way street.

Magical thinking in business typically evidences itself as a disconnect between the capabilities, skills, and capacity of the teams that are actually doing the day-to-day work of the business, and what management believes are the capabilities, skills, and capacity of those same teams.