You can’t help improve that which you cannot see. You can’t hold an individual or team accountable for that which is not measured. Visually showing the blinking red or amber lights in addition to the green ones in your department lets others in the organization see that your part of the company is not perfect. Adopting and weaving visual management systems into the flow of work is an important tool to show that it is not only acceptable, but expected, that we all work together to improve upon organizational challenges.

A gemba walk is an opportunity for leadership to see how work is accomplished with their own eyes, listen carefully to the challenges and opportunities the team faces, and ask questions with the intention to seek to understand challenges and opportunities so they can be an advocate for and supporter of the team or department.

My goal in introducing the eight wastes of Lean and the two additional wastes of emotion and meetings is more about developing the ability to see wastes clearly than it is about properly classifying them. As the saying goes, “What gets measured gets managed.” This ability to see waste is key to the adoption of a continuous improvement mindset. After all, if we can’t see waste and inefficiency, how can we continually improve our standard work?