Listening is routinely found in “top ten” lists of the most important human skills for the 21st Century. Listening takes practice and can thrive in the right environmental conditions. To assume you’re cultivating improved listening skills without making equivalent investments in education, psychological safety, empowerment, and presence is a fallacy.

As time passes, the business matures, growth slows, and entropy sets in. Leaders and team members pull their heads up and take a look around at the state of their business. The common refrain goes something like this: “Wow, how did our culture deviate so far from our original intention? We need to get back to growth mode, but we also need a culture that will facilitate further growth, not impede it!”

This episode tells the story of 10-year-old Andy as a member of the La Crosse Boychoir, my mentor, Dan Johnson-Wilmot, and outlines three benefits of focusing on good posture for your personal and professional journey of continuous improvement.

"Nothing says “you’ve got this,” more than good posture. Many people will tell you that “clothes make the person,” but those clothes have to fit onto a frame—your frame. So before you go out and spend big money on a new wardrobe to boost self confidence, make the time to invest in posture by strengthening both mind and body."

My goal with this muse is to gently, but purposefully change the arc of the conversation in corporate circles around the concept of empathy and empathetic leadership. In my opinion, empathy is great, but it lacks two essential ingredients—the willingness/ability to help, and the ability to detach. Compassion represents a logical extension of empathy as it combines the ability to recognize someone else’s feelings and the motivation to help them do something about it. This addition of the motivation to help requires an ability to separate or detach oneself from the challenge the other person is experiencing. Without this ability to mentally detach, their challenge or pain becomes yours and carrying around that emotional burden will ultimately lead to your own exhaustion and burnout. Yes, it’s awesome that you feel another’s pain and want to help alleviate it, but if it’s at the expense of your own well-being, what’s the point?

Financial literacy is a woefully underdeveloped skill in both our homes and businesses. I frequently hear business leaders lament about the lack of financial literacy within their teams. In my first book, Balancing Act, I outline the four most important future-facing skills and financial literacy (and it’s more sophisticated cousin, financial acumen) is one of these four critical skills. So what is to be done to close the financial literacy skills gap? Use your annual budget process as an experiential learning opportunity for managers and key individual contributors in your organization.

So how do we balance control and empowerment? How do we create a high trust, high accountability workplace? We do so by installing a clear set of guardrails and guidelines within which the organization can function. Said differently, we install a “management operating system.”