We know that humans are resistant to change. We’re hard wired that way. We also know that change is all around us. If we keep doing the same thing through time, it’s only logical that someone else has figured out a better way to do whatever thing it is we’re doing, and our calcified, habitual way of working is now out of date. What was efficient is now inefficient. This is entropy—with enough time, everything falls apart. What was once good for us is now bad because there is a new best-practice that has overtaken ‘the way things have always been done.’

So yes, habits can be powerful and beneficial. They can also become an anchor to progress and detrimental to career growth. Habits can become the fast pass to a fixed mindset.

This morning, I’m going to read an excerpt from my first book, Balancing Act: Teach, Coach, Mentor, Inspire. The point of today’s Muse is to shine a bright light on our responsibility as leaders to hone the skills of self-awareness and engaging in challenging conversations.

The challenge we face is that critical thinking is hard. The easy path is to not question, not ask ‘why,’ and not dig for deeper meaning and root cause. The more difficult, but ultimately more rewarding path is to challenge fixed belief systems, internal biases, and recognize that when we deflect and point fingers at others, three more are pointing right back at us.

So what’s the connection to business? For you to succeed in your role, to be a difference maker to your colleagues and to your clients, you have to believe. Yes, you must have a baseline of technical skill and proficiency that’s laid down through years of education and training, but for the next presentation, for this sales pitch, for this budget defense, put in the work and then believe in yourself and the capabilities of your team. Have their backs so they have yours. Timidity and self-doubt at both the individual and team levels represent the fast-pass to mediocrity and disappointment.

This week, we’re going to continue the discussion on the cultural impact of return-to-office policies and their impact on employee engagement by looking at the other side of the coin—the actions of employees. When talking about organizational culture and employee engagement, it’s critical to recognize that employee engagement is a two-way street.

Nothing says “I don’t trust you” more than draconian HR policies that are spread like peanut butter over the employee population in an attempt to snare a few bad apples who are likely disengaged and working against the best interests of the company and the rest of the team. The solution? Improve the skill level of managers across the organization through intentional learning and development programs and make it clear through incentives that excellence is rewarded and poor performance/disengagement are not. The bad apples will opt out and head for more fertile pastures to apply their mediocre skills and display their poor work ethic for all to see.

The question today is this. Is bigger always better? In zucchini, the answer is a resounding no. In business, the answer is a bit more nuanced, but bigger is certainly not always better.

As leaders, we routinely fall into what I like to call the growth trap. The growth trap shows up in various forms, but it can be a huge morale killer and represent significant risk to the business.

One of the unpleasant truths of leadership is that the people who populate your organization (at all levels) are constantly trying to divine your position on myriad topics - everything from purpose and vision to the stack ranking of current-period priorities. Like it or not, as a leader, you are a significant topic of conversation and your position on issues matters.

The less visible you are, the more active the water-cooler will be. Infrequent communication from the top provides more oxygen for conspiracy theories and rumors to thrive. Conspiracy theories and rumors breed significant emotional waste that can negatively impact morale, engagement, and productivity.

The starting point for the journey to change your culture takes real courage and is an application of courage that doesn’t get nearly enough airplay. You see, the easy leadership road that leads to mediocrity is to hire people that look and talk like you and ensure that you remain the smartest person in the room.

The more difficult, but more rewarding path is to find the courage to hire people who have the potential to surpass you, who think differently than you do, and who are willing and able to challenge you.

Listening is routinely found in “top ten” lists of the most important human skills for the 21st Century. Listening takes practice and can thrive in the right environmental conditions. To assume you’re cultivating improved listening skills without making equivalent investments in education, psychological safety, empowerment, and presence is a fallacy.

I believe in bringing more of one's “whole self” to work. I believe that a diversity of voices and lived experiences leads to a richer tapestry of potential solutions to business challenges and ultimately, better outcomes. Conversely, I believe that heavy conformance to preconceived norms and blindly following overpowering voices stifles creativity and leads to the adoption of a fixed, unyielding mindset.