Everyone wins when “my word is my bond” becomes woven into the fabric of your organizational culture. Accountability and trust simultaneously improve as the nooks and crannies to hide half-truths, speculation, and agendas that run counter to the company North Star become fewer and farther between.

My goal with this muse is to gently, but purposefully change the arc of the conversation in corporate circles around the concept of empathy and empathetic leadership. In my opinion, empathy is great, but it lacks two essential ingredients—the willingness/ability to help, and the ability to detach. Compassion represents a logical extension of empathy as it combines the ability to recognize someone else’s feelings and the motivation to help them do something about it. This addition of the motivation to help requires an ability to separate or detach oneself from the challenge the other person is experiencing. Without this ability to mentally detach, their challenge or pain becomes yours and carrying around that emotional burden will ultimately lead to your own exhaustion and burnout. Yes, it’s awesome that you feel another’s pain and want to help alleviate it, but if it’s at the expense of your own well-being, what’s the point?

So how do we balance control and empowerment? How do we create a high trust, high accountability workplace? We do so by installing a clear set of guardrails and guidelines within which the organization can function. Said differently, we install a “management operating system.”