The starting point for the journey to change your culture takes real courage and is an application of courage that doesn’t get nearly enough airplay. You see, the easy leadership road that leads to mediocrity is to hire people that look and talk like you and ensure that you remain the smartest person in the room.

The more difficult, but more rewarding path is to find the courage to hire people who have the potential to surpass you, who think differently than you do, and who are willing and able to challenge you.

Listening is routinely found in “top ten” lists of the most important human skills for the 21st Century. Listening takes practice and can thrive in the right environmental conditions. To assume you’re cultivating improved listening skills without making equivalent investments in education, psychological safety, empowerment, and presence is a fallacy.

Without purposeful care and attention, teams splinter into silos that promote internal competition and prevent the information sharing that’s necessary to encourage collaboration. Silos and affinity groups will always exist within your business—especially as it scales and grows. However, it’s essential to create an environment where silos fulfill their purpose of necessary specialization but don’t become fiefdoms ruled by minor nobles who promote idiosyncratic ways of working and unproductive subcultures.