To add value and deliver results, one must be appropriately educated and skilled in one’s chosen field. Continuing to add value throughout one’s career requires the adoption of a lifelong learning and continuous improvement mindset. Resting on one’s laurels and previous accomplishments is never a good idea. While it’s easy to grouse and complain that we live in a “what have you done for me lately world,” the better path is to adopt the mindset that success comes from continuous learning and improvement in outcomes and results. If failure occurs, learn and move forward.

This is why measurement and transparency are key components of any effective management operating system. If everyone has access to the same information and that information is shared consistently through time, then the gap, dare I say gulf, that can exist between the information that makes its way up to the C-suite and the reality of operations at ground level can be closed.