In lieu of a rah-rah speech about the wins of 2024 and the promise that 2025 hold for us, today’s Muse is focused on the skill of decision-making. Why? Decision-making is one of the most important skills that you can build for personal and professional career success. It is a higher order skill that relies on myriad subskills such as courage, creativity, communication, analysis, problem solving, compassion, self-awareness, situational awareness, financial literacy, business acumen, constructive conflict, teamwork, and the list goes on…

Financial literacy is a woefully underdeveloped skill in both our homes and businesses. I frequently hear business leaders lament about the lack of financial literacy within their teams. In my first book, Balancing Act, I outline the four most important future-facing skills and financial literacy (and it’s more sophisticated cousin, financial acumen) is one of these four critical skills. So what is to be done to close the financial literacy skills gap? Use your annual budget process as an experiential learning opportunity for managers and key individual contributors in your organization.

I speak frequently about the benefits of adopting a continuous improvement mindset and practice—so much so that the premise of my second book, The Balanced Business, is that smooth workflows create an environment that fosters organizational accountability and allows trust to flourish. There are many preconditions to the establishment of smooth workflows, but one of the most important is to create clarity about how the work gets done in your business.

Magical thinking in business typically evidences itself as a disconnect between the capabilities, skills, and capacity of the teams that are actually doing the day-to-day work of the business, and what management believes are the capabilities, skills, and capacity of those same teams.

This urge to do it yourself is one that comes naturally—at least for some of us. Remember class projects in high school and college? Were you the Type A high achiever that jumped in when deadlines approached and “took over” to prevent a failing grade or substandard outcome? I played this role many times in college and look back on my behavior with a cringe.

To be “bankable” requires an understanding of how the business functions, what your role is in the value streams that you influence, and how the value you help create generates revenue and operating income.

In business and in our personal lives, honing the skill of both giving and receiving constructive feedback is essential to building trust and driving long-term results. Most of us philosophically recognize the importance of this skill, but struggle with its implementation in real life. In today’s video muse, I provide three tips for engaging in constructive feedback.

If trust is nowhere to be found, if no one knows what their colleagues are doing, if waste and entropy abound, and if the customer is a mystery, then achieving an organizational flow state is highly unlikely. I’m not saying that it’s impossible, but to find flow in a large, toxic, chaotic organization would be a real oddity.

Welcome to my first YouTube video! In this extended introductory segment, I provide a bit of insight into my background through several "icebreaker" questions and also delve into what makes me tick as a leader.

I discuss critical skills of the future and outline the importance of adopting a lifelong learning mindset and striking the appropriate balance between behavioral and technical skills.

Finally, I read a brief excerpt from my book, Balancing Act (Kaplan Publishing, 2021).

Thank you for your time.