If you’re a leader, listen to what your front-line personnel are telling you about what your customers are saying. Actively listen. Meet them on their turf. Tune in directly to customer conversations. Show you care by taking action to improve the experience of your customers. Taking action will result in improved working conditions for your front-line colleagues.

In business and in our personal lives, honing the skill of both giving and receiving constructive feedback is essential to building trust and driving long-term results. Most of us philosophically recognize the importance of this skill, but struggle with its implementation in real life. In today’s video muse, I provide three tips for engaging in constructive feedback.

However, in the long-term, healthy work relationships and cultures depend on routinely exercising the kindnesses of constructive feedback, active listening, and transparency.

My main point is this: philanthropic events are a team sport. They are a place where “we” should apply before “me.” Therefore, when providing feedback regarding your individual experience, pause to ensure you’re providing constructive, actionable advice for how to improve.