I do my best to keep The Saturday Morning Muse out of the political spectrum, but this week I will make an exception. As we march toward election day on November 5, 2024, it’s important that our voices are heard and that we exercise our rights to free speech. This episode is on the longer side of things and should be watched in its entirety. To do otherwise would mean that what I have to say has a high probability of being taken out of context and twisted for political gain.

The sources of insecurity abound. Jealousy, unresolved failure, challenging relationships, lack of skill/education, poor planning, bullying, institutionalized bias, and the absence of a sense of belonging are but a few. To punch the point regarding the fluid nature of insecurity, just spend a little time with the preceding list and explore how easy it is to find examples where these issues apply both at home and at the office.

Everyone wins when “my word is my bond” becomes woven into the fabric of your organizational culture. Accountability and trust simultaneously improve as the nooks and crannies to hide half-truths, speculation, and agendas that run counter to the company North Star become fewer and farther between.

One of the unpleasant truths of leadership is that the people who populate your organization (at all levels) are constantly trying to divine your position on myriad topics - everything from purpose and vision to the stack ranking of current-period priorities. Like it or not, as a leader, you are a significant topic of conversation and your position on issues matters.

The less visible you are, the more active the water-cooler will be. Infrequent communication from the top provides more oxygen for conspiracy theories and rumors to thrive. Conspiracy theories and rumors breed significant emotional waste that can negatively impact morale, engagement, and productivity.

So how do we balance control and empowerment? How do we create a high trust, high accountability workplace? We do so by installing a clear set of guardrails and guidelines within which the organization can function. Said differently, we install a “management operating system.”

This week, I’d like to drill a bit deeper into the benefits of diversity versus uniformity and a key trap leaders can easily fall into. We’ll call it the expectations trap. Just as leaders can be tempted to reduce friction and drag with a homogeneous “Team Yes” by hiring people who look and think like they do, it’s also easy to project expectations for dedication, effort, productivity, engagement, and results onto others.