The challenge we face is that critical thinking is hard. The easy path is to not question, not ask ‘why,’ and not dig for deeper meaning and root cause. The more difficult, but ultimately more rewarding path is to challenge fixed belief systems, internal biases, and recognize that when we deflect and point fingers at others, three more are pointing right back at us.

I fear that we are becoming anesthetized to what would be considered vicious, uncivil, unacceptable, and unproductive discourse to a prudent, independent observer.

I propose that when we teach and coach the human skill of integrity, we must also add the words empathy, compassion, and understanding. As a result, the definition of integrity can be simplified to: Integrity: Compassionately doing the right thing.

Far too often, when confronted with a challenge, we talk. We talk to deflect. We talk because we don’t know what else to do. We talk to release nervous energy. To make matters worse, when we start talking, we usually start relaying a story of a similar challenge that’s happened to us. The individual who’s going through the challenge doesn’t want to hear about our suffering or similar situation, they want to be heard.

Applied in a business context, a team that possesses a strong sense of balance performs well under pressure and is not buffeted nearly as violently by the winds of change and external competitive pressures compared to a team that lacks a keen sense of balance. But what does balance look like in business?

In my opinion, the minimum acceptable height of “the bar” is to be a decent human. You see, it’s in times of great stress and conflict that the words I live by come into play the most. When the going gets tough, sometimes everything boils down to a fairly basic choice—to be a decent human being, or allow base instinct and ego to take over and say/do things that I’ll regret later. “Andy, just be a decent human being right here, right now.” But what does decency mean? Let’s explore.